Privacy Policy

1. Introduction

At Blackjack pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our food delivery services, visit our website at blackjackpizza.click, or interact with us in any way.

This policy applies to all information collected through our website, mobile applications, phone orders, in-store visits, and any other touchpoints where you interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Important: We never sell your personal data to third parties. Your trust is paramount to our business, and we are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password (encrypted), purchase history, order preferences
• Payment Information: Credit/debit card details, billing information (stored in encrypted format through secure payment processors)
• Food-Related Information: Dietary preferences, allergen information, special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free)
• Order Details: Food items ordered, delivery instructions, special requests, favorite orders
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Event Information: Catering event details, table reservations, party size, special occasions
• Communication Records: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Newsletter subscriptions, promotional communication preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Location Data: Approximate location based on IP address, GPS data (with permission) for delivery purposes
• Cookie Data: Session IDs, user preferences, authentication tokens, analytics data
• Performance Data: Page load times, error reports, technical diagnostics

2.3 Information from Third Parties

• Social Media: Profile information when you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic and interest data for targeted advertising
• Public Sources: Publicly available information to verify identity and prevent fraud

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, tracking, and delivering your food orders
• Account Management: Creating and maintaining your account, authentication, password recovery
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing service performance, optimizing delivery routes, menu improvements
• Personalization: Customizing your experience based on preferences and order history

3.2 Communication

• Order Updates: Confirmations, preparation status, delivery notifications
• Customer Service: Responding to support requests and feedback
• Important Notices: Service changes, policy updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)
• Loyalty Programs: Points updates, rewards notifications, special member offers

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant ads based on your preferences and behavior
• Website Analytics: Understanding traffic patterns, popular menu items, user behavior
• Campaign Measurement: Evaluating effectiveness of marketing campaigns
• Market Research: Developing new products and services, menu optimization
• Customer Segmentation: Creating customer groups for targeted communications

3.4 Legal Compliance

• Legal Requests: Responding to court orders, subpoenas, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent activities
• Safety Protection: Protecting rights, property, and safety of customers and employees
• Dispute Resolution: Resolving conflicts and legal disputes
• Regulatory Compliance: Meeting food safety and business licensing requirements

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Secure processing of credit card and electronic payments
• Delivery Partners: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Sending order confirmations and marketing emails
• Analytics Tools: Google Analytics and similar services for website usage analysis
• Customer Support Tools: Help desk software and communication platforms

4.2 Legal Requirements

• Court Orders: Complying with valid legal orders and subpoenas
• Law Enforcement: Cooperating with police investigations when legally required
• Regulatory Compliance: Meeting health department and food safety requirements
• Emergency Situations: Protecting public safety in urgent circumstances

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as promotional partnerships or special events.

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems protecting against unauthorized access
• Access Controls: Role-based access ensuring only authorized personnel can access data
• Monitoring Systems: 24/7 security monitoring and intrusion detection
• Regular Backups: Secure data backups stored in geographically separate locations
• Software Updates: Regular security patches and system updates

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for accessing and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive procedures for handling security breaches
• Security Audits: Regular internal and external security assessments

5.3 Your Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by law.

6. Cookies and Tracking Technologies

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session/Browser close
Functional Cookies	User preferences, language settings, remembered choices	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rate tracking and engagement analysis
• Local Storage: Storing user preferences and application data

Cookie Management: You can control cookies through your browser settings. You may accept, reject, or delete cookies, though disabling certain cookies may affect website functionality. Most browsers allow you to view and manage cookies in the privacy or security settings.

7. Your Rights (GDPR/CCPA Compliance)

7.1 Right of Access

You have the right to request access to the personal data we hold about you, including how it's used and who it's shared with.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal data we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to certain legal requirements and legitimate business needs.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transfer it to another service provider.

7.6 Right to Object

You may object to processing of your personal data, particularly for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling.

How to Exercise Your Rights: Contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to promptly delete such information from our systems.

9. International Data Transfers

9.1 Protection Measures

• Adequacy Decisions: We rely on adequacy decisions for transfers to countries with equivalent data protection
• Standard Contractual Clauses: We use EU-approved contractual clauses for other international transfers
• Data Processing Agreements: All third-party processors sign comprehensive data protection agreements
• Security Measures: Additional technical and organizational safeguards for international transfers
• Regular Audits: Ongoing compliance monitoring for all international data transfers

9.2 Transfer Destinations

• United States: Cloud storage and analytics services with appropriate safeguards
• European Union: Data analytics and customer support services
• Other Countries: As needed for business operations, with appropriate protection measures

10. Data Retention Periods

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order and Purchase History	7 years	Tax and accounting requirements
Marketing Consent Records	3 months after withdrawal	Consent record keeping, compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Payment Information	As required by payment processors	Fraud prevention, chargeback protection

Safe Data Disposal

• Electronic Deletion: Complete and unrecoverable deletion using industry-standard methods
• Physical Records: Secure shredding of any paper documents
• Backup Systems: Removal from all backup and archive systems
• Documentation: Maintaining records of data disposal activities

11. Third-Party Links

Our website may contain links to external websites, social media platforms, and other third-party services. We are not responsible for the privacy practices or content of these external sites.

Before providing any personal information to third-party websites, we recommend reviewing their privacy policies. Your interactions with third-party sites are governed by their respective privacy policies, not ours.

12. Policy Changes

12.1 Change Notification

• Website Notice: Prominent notice on our homepage and privacy policy page
• Email Notification: Direct notification to registered users for significant changes
• Account Notifications: Pop-up notification upon login for material changes
• Explicit Consent: Required for significant changes affecting your rights

12.2 Staying Informed

• The latest version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services constitutes acceptance of policy changes
• You may stop using our services if you disagree with changes

13. Contact Information

13.1 Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can work to resolve the issue. If you are not satisfied with our response, you may contact your local data protection authority:

• Canada: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)
• EU/EEA: Your national data protection authority
• California: California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact our support team to opt out of marketing communications
• Phone: Call us during business hours to update your preferences

14.2 Account Deletion Process

1. Log into your account and go to account settings
2. Select "Delete Account" and follow the prompts
3. Confirm deletion via email verification
4. Note: Some information may be retained as required by law

15. Conclusion

At Blackjack pizza, protecting your privacy is not just a legal obligation—it's fundamental to who we are as a company. We are committed to maintaining the highest standards of data protection and continuously improving our privacy practices.

Your trust is essential to our relationship, and we take seriously our responsibility to protect your personal information. We believe in transparency, and this policy reflects our commitment to keeping you informed about how your data is handled.

If you have any questions about this Privacy Policy or our data practices, we encourage you to contact us. We value your feedback and are always working to improve how we protect your privacy.

Thank you for choosing Blackjack pizza. We appreciate your business and the trust you place in us to protect your personal information.

Remember: This policy was last updated on December 19, 2024. Please check back periodically for updates.